Authenticity Guarantee

Our Promise

The OZV Authenticity Guarantee

Every product we deliver is genuine, TGA-compliant, and sourced directly from authorised Australian wholesalers and pharmacies. This is our non-negotiable standard.

✓ Direct Sourcing

All products are procured directly from authorised Australian wholesalers and pharmacies. No third-party resellers. No grey-market stock.

✓ Seal Integrity

Every item is inspected before dispatch. We never ship a product with a broken, missing, or compromised manufacturer seal.

✓ TGA Compliance

Every brand in our catalogue adheres to the Therapeutic Goods Administration (TGA) guidelines — Australia's highest regulatory standard for health products.

If Something Is Wrong

In the rare event that your order arrives with a damaged or missing seal, we ask that you:

  1. Photograph the product and packaging immediately upon receipt.
  2. Contact our team at hello@ozvitamin.com within 48 hours of delivery.
  3. Do not open or consume the product.

We will arrange a full replacement or refund — no questions asked.

Cold-Chain & Transit Integrity

Our logistics are optimised to maintain the chemical and physical integrity of every formulation during transit. Products stored in our Sri Lanka facility are held under controlled conditions that mirror the standards of our Australian partners — ensuring potency and freshness are preserved from source to doorstep.

Our Commitment

Genuine. Sealed. Guaranteed.

If we cannot stand behind a product's authenticity, it does not enter our catalogue. That is the OZV standard.