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1. General

OZVITAMIN operates as an online retailer of premium Australian health supplements and vitamins, serving the Sri Lankan market. By using this website, you confirm that you are at least 18 years of age and legally capable of entering into a binding agreement.

2. Products & Pricing

All prices displayed on ozvitamin.com are inclusive of logistics, handling, and clearance fees. Prices are listed in the applicable currency and are subject to change without notice. We reserve the right to limit quantities or refuse orders at our discretion.

Product images are for illustrative purposes only. While we strive for accuracy, slight variations in packaging may occur due to manufacturer updates.

3. Orders & Payment

By placing an order, you confirm that all information provided is accurate and complete. We reserve the right to cancel any order in the event of pricing errors, stock unavailability, or suspected fraudulent activity.

Payment is processed securely at checkout. We do not store payment card details on our servers.

4. Shipping & Delivery

We aim to dispatch all orders within 24–48 hours. Estimated delivery to your doorstep is 4–7 business days for products available in our Sri Lanka facility. Delivery timelines are estimates and may vary due to circumstances beyond our control. For full details, refer to our Shipping & Logistics page.

5. Returns & Refunds

Due to the nature of health and wellness products, we do not accept returns on opened or used items. However, if your order arrives damaged, tampered with, or incorrect, please contact us within 48 hours of delivery with photographic evidence.

Eligible claims will be resolved with a full replacement or refund at our discretion. For seal-related concerns, refer to our Authenticity Guarantee.

6. Health Disclaimer

The products sold on ozvitamin.com are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before starting any new supplement regimen, particularly if you are pregnant, nursing, or taking medication.

7. Intellectual Property

All content on ozvitamin.com — including text, images, logos, and design — is the property of OZVITAMIN and may not be reproduced, distributed, or used without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, OZVITAMIN shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the value of the order in question.

9. Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

10. Contact

For any questions regarding these Terms, please contact us at hello@ozvitamin.com or visit our Contact page.

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OZVITAMIN reserves the right to modify these Terms of Service at any time. Continued use of the website following any changes constitutes your acceptance of the revised terms.