Returns & Quality Assurance

Policy Overview

To ensure the clinical integrity and hygiene of our health supplements, OZVITAMIN operates a strict Final Sale policy. Due to the nature of our products, we do not accept returns or exchanges for change-of-mind purchases. This protocol is in place to guarantee that every bottle arriving at your door is factory-sealed and untampered with.

Our Quality Guarantee

While all sales are final, we stand behind the quality of our curation. If your order meets any of the following criteria, we will rectify the issue immediately:

Transit Damage

The product packaging or safety seal arrived broken.

Fulfillment Error

You received an item different from what was ordered.

Quality Variance

The product shows unusual formulation changes (texture or odor) upon opening.

Reporting a Discrepancy

To maintain our institutional standards, all claims must be reported within 24 hours of delivery.

Instructions for Filing a Claim

1. Contact: Email support@ozvitamin.com with your Order Number in the subject line.
2. Evidence: Attach clear photographic evidence of the damage or the incorrect item.
3. Resolution: Our team will review the claim within 24 hours. Verified claims will be eligible for a priority replacement at no additional cost to you.

Product Suitability & Allergies

OZVITAMIN provides comprehensive ingredient lists and nutritional data for every product in our catalog.

Pre-Purchase Responsibility

It is the customer's responsibility to review all ingredients and consult with a healthcare professional before use.

Finality

We do not offer returns, exchanges, or refunds in the event of an allergic reaction or personal sensitivity.

Safety Protocol

Once a product seal is broken, it can no longer be admitted back into our controlled supply chain for hygiene reasons.