Yes. Every product is sourced directly from authorised Australian wholesalers and pharmacies. We do not utilise third-party resellers. All items are TGA-compliant and shipped with original manufacturer seals intact.

Every order is quality-checked before dispatch. If you receive a product with a compromised seal, please notify our team within 48 hours. Refer to our Authenticity Guarantee for full details.

We operate on a transparent, all-inclusive pricing model. The price you see on the product page is the final price you pay at your doorstep — no delivery fees, no customs charges, no surprises.

None. All logistics, handling, and clearance fees are built into the listed price. Our institutional logistics team manages the end-to-end clearance process on your behalf.

To ensure maximum shelf-life and potency, we do not hold aging inventory. If a product is out of stock, it is being replenished directly from our Australian partners. You can contact us to be notified when it's back.

For products available in our Sri Lanka facility, orders are dispatched within 24–48 hours and delivered to your doorstep within 4–7 business days. You will receive a tracking confirmation via email or SMS once your order is dispatched.

We never ship products with compromised safety seals. If a seal is damaged during transit, please notify our team within 48 hours of receiving your order with photographic evidence. We will arrange a replacement or full refund. See our Authenticity Guarantee for the full policy.